FAQ

How can I contact you?

Email: info@zimgi.com

Phone: (718) 851 9171

You can also visit our Contact Us page.

Do you have a retail store where I can shop?

We have a physical location where you can pick up your order.

During checkout, you can choose the option “pick up your order” and “pay when pick up”.

You will get an additional discount when you pick your order at our Brooklyn location:

4604 New Utrecht Ave,
Brooklyn NY 11219

We are closed on Thanksgiving Day, Christmas Eve, Christmas Day & Easter.

How will my order be shipped?

Usually your package will be shipped via FedEx or USPS. We also ship with UPS.

All orders are packed by one of our staff members with the utmost care. For specific shipping information, you can send us your questions through email.

Do you have a printed caralog?

We have over 5,000 products and are adding additional products almost every day. A printed catalog is obsolete the day it is printed.

Do you take phone orders?

We do not have a staff large enough to handle the large numbers of orders we receive every day. If you are experiencing technical difficulties while ordering, please email us at info@zimgi.com and we will assist you.

Do you ship to Canada?

We do not ship to Canada.

Do I have to have an account to place an order?

No. You can create a new account or check out as a guest.

Do you have a satisfaction guarantee?

We are passionate about customer satisfaction. You have a right to expect our products to perform as described on our site.

If you experience problems with your order, contact us as soon as you receive the package and no later than 14 days from the time of delivery. The person who placed the order must contact us in order to receive a refund for any of the damaged products or for items for which you were charged, but which were left out of your order.

You can email us at: zimgicosmetics@gmail.com

We will refund most products, with the following exceptions:

  • Products that were delivered safely and intact, but are not up to the personal taste of the customer. For example, if the customer ordered something, and it came as delivered, but the customer simply didn’t like the scent.
  • Books, magazines, and other non-perishable copyrighted items are non-refundable

We will not refund items if:

  • There were errors on the order that lead us to believe fraud might be involved
  • The person ordering provided an incorrect shipping address
  • The person ordering selected products or quantities in error
  • The person ordering selected a shipping method for perishable or heat sensitive items other than those we recommend
  • The person receiving the order did not check to see if the order was left at the door
  • The problem was not reported within 14 days of delivery

Restocking fee: In the event that products are returned to Zimgi in sellable condition and Zimgi has agreed to accept their return, a 20% restocking fee will be imposed – unless Zimgi is clearly responsible for an error which is the cause of the return.

Zimgi will not refund shipping and handling fees for orders which were properly delivered. Zigi will not accept shipping charges for returned orders unless we have agreed to this in advance of the return.

Do you offer coupons or discounts?

By making an account and providing your email, you may sign up to receive our newsletter which includes sales, discounts, and coupons.