Refund Policy

Returns

Returns are only accepted up to 5 days from the date the order is received. We do not accept returns on perishable items. You cannot return items that you do not like in scent or package shape. Items that have been opened can not be returned. Return shipping charges are the customer’s responsibility. Shipping and handling charges are NOT refundable. Returns may be subject to a 5-20 percent restocking fee.

Handling returns

  1. Contact Consumer Support to obtain a return number and the return address.
  2. Pack the product in its original product packaging and mail it in a sturdy box to ensure the product will be returned without damage.
  3. If you do not have the original product box or packaging, mention this to the Consumer Support – zimgicosmetics@gmail.com
  4. Write the return number clearly on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.
  5. Be sure to use a package-shipping service such as UPS, FedEx, or the United States Postal Service.
  6. Remember to request your tracking number.
  7. We recommend insuring your product.

Refunds in the form of store credit

In some cases your refund will be made in the form of store credit, which will be placed on Zimgi Cosmetics. There is no charge to receive this card or use the value store on this card.

When I can expect money back?

Once they have been received by your shipping agency of choice, returned items are usually delivered to us within 3 to 5 business days. Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statement.

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